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Wago - Moments of Success - Sunseeker - 11.mp4
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For the last 34 years, I've worked in the marine industry and I have loved every minute of it. I love the water, I love the sound of the waves crashing against the shore and I've spent all of my life here. I'm Matthew Francis, and I am the supply chain director at Sunseeker International. We are a British manufacturer of luxury performance motor yachts. A Sunseeker yacht is a superior blend of traditional boat building methods and the latest assembly technology, which delivers a cutting edge yacht. WAGO has been part of Sunseeker for over 20 years. We used WAGO very much to help with our backbone electrical system. Our working relationship has always been very much partnership and it has grown over the years to match the requirements of Sunseeker and we've always managed to find the very best results by working as a partnership. I'm Sean McCabe Area Sales Manager for WAGO, UK and Ireland. I've been working with Sunseeker for over ten years now. For Sunseeker International, we support them as a team working with all of their solutions on their yachts. You might say it's a magic formula, but it's actually a synergy between the team at WAGO and the team at Sunseeker, and there's something special that brings that all together, and when that comes together, you get a moment of success. We both believe in customer centricity. We both put our customer first and look for the highest quality product that we can make together. We have always managed to get the customer's satisfaction levels very high. The quality is always very high and actually the innovation is what customers love and they come to us for that. A moment of success is when a customer gives us feedback that their yacht has been exactly as they intended, or better. Somebody who writes you an email and says: "what a fantastic boat, it's beyond expectation, we love the boat." A moment of success is a happy customer.